1. Acceptance of Terms

By accessing and using the Flore CLINICAL Portal ("Service"), you agree to be bound by these Terms of Service. If you do not agree, you may not use the Service.

2. Description of Service

Flore CLINICAL provides a platform for licensed healthcare providers to access personalized probiotic formulation recommendations based on patient microbiome analysis, lab results, and clinical symptoms.

3. Provider Eligibility

You must be a licensed healthcare provider in good standing. By registering, you represent that you hold a valid professional license, are authorized to recommend nutritional supplements, and will only use the Service for legitimate clinical purposes.

4. Patient Data & Privacy

You are responsible for obtaining appropriate patient consent before entering data. All patient data is encrypted and handled in accordance with HIPAA regulations. For full details, see our Privacy Policy.

5. Clinical Responsibility

The Service provides formulation recommendations based on algorithms. These do not constitute medical advice. You retain full clinical responsibility for all treatment decisions.

6. Intellectual Property

All formulations, strain combinations, and algorithms are exclusive intellectual property of Flore, Inc. You may not reverse-engineer, copy, or disclose formulation details.

7. Limitation of Liability

Flore CLINICAL is provided "as is" without warranties. Flore, Inc. shall not be liable for any indirect, incidental, or consequential damages.

8. Governing Law

These Terms shall be governed by California law. Disputes shall be resolved in San Francisco County courts.

Your Privacy Matters

At Flore, Inc., we are committed to protecting your privacy and the privacy of your patients.

Information We Collect

We collect provider information (name, email, credentials) and patient health data you enter for formulation purposes.

How We Use Information

Data is used solely to provide personalized probiotic formulations and improve our clinical algorithms. We never sell personal information.

Data Security

All data is encrypted using AES-256 encryption at rest and TLS 1.3 in transit. We maintain SOC 2 Type II compliance.

Your Rights

You may request access to, correction of, or deletion of your data at any time by contacting support@flore.com.

HIPAA Business Associate Agreement

This Agreement is between Flore, Inc. ("Business Associate") and you, the healthcare provider ("Covered Entity").

1. Obligations of Business Associate

Business Associate agrees to: Not use or disclose PHI except as permitted; Use appropriate safeguards to prevent unauthorized disclosure; Implement administrative, physical, and technical safeguards; Report any unauthorized use or disclosure; Ensure subcontractors agree to same restrictions.

2. Permitted Uses

Business Associate may use PHI for: Performing services under this Agreement; Management and administration; Data aggregation for healthcare operations; Reporting violations of law.

3. Security Measures

Business Associate implements: AES-256 encryption for all PHI; Role-based access controls; Comprehensive audit logging; Regular security assessments; SOC 2 Type II compliance.

4. Breach Notification

Business Associate shall report any breach of unsecured PHI within 60 days of discovery.

5. Term and Termination

This Agreement remains in effect during your use of the Service. Upon termination, Business Associate shall return or destroy all PHI.

Provider Participation Agreement

This Agreement establishes terms of your participation in the Flore CLINICAL Provider Network.

1. Provider Responsibilities

As a participating provider, you agree to: Maintain current licensure; Obtain informed consent from patients; Review all formulation recommendations before ordering; Monitor patient outcomes and report adverse events; Complete required training.

2. Clinical Responsibility

You acknowledge that: All clinical decisions remain your sole responsibility; Flore formulations are supplements, not drugs; Results may vary; You will not make unsupported claims.

3. Outcome Tracking

To improve formulations, you agree to: Record patient outcomes when requested; Participate in optional clinical research; Allow de-identified data for research.

4. Pricing & Payment

Provider pricing is confidential. You may set your own retail pricing. Payment is collected at time of order.

5. Indemnification

You agree to indemnify and hold harmless Flore, Inc. from any claims arising from your use of the Service.

Order Cancellation

Orders may be cancelled within 24 hours of placement, before manufacturing begins. Once manufacturing has started, orders cannot be cancelled due to the personalized nature of each formulation.

Reformulation Policy

If a patient's current formula isn't meeting their needs, you may request a reformulation under these conditions:

• Patient must have used the current formula consistently for at least 30 days
• You must submit updated patient data (symptoms, outcomes) to inform the new formulation
• Reformulations are provided at a discounted rate

No Returns Policy

Due to the personalized nature of our products, we cannot accept returns of opened products. If a patient is unsatisfied after 30 days of consistent use, contact us to discuss reformulation options.

Defective Products

If you receive a defective or damaged product, contact support@flore.com within 7 days for a replacement.

Informed Consent for Data Use

Flore CLINICAL improves formulation algorithms through clinical research. By participating, you consent to:

1. De-identified Data Use

We may use de-identified clinical data for: Algorithm improvement and machine learning; Clinical outcome research; Publication in peer-reviewed journals; Regulatory submissions.

2. Data De-identification

All research data is de-identified per HIPAA Safe Harbor standards. No identifying information is included.

3. IRB Oversight

Research activities are conducted under IRB oversight where applicable. Protocol #2026-FLORE-001.

4. Your Rights

You have the right to: Request a copy of your data; Withdraw from research (prospectively); Receive notification of published research; Contact our research team.